Operations Analyst

Customer Operations is at the heart of collaboration, as we are seeing all teams across Forter working with our Customer teams (Delivery and Analytics) to provide the best outcomes for our customers. We are at a turning point at Forter where we are maturing our GTM strategy, launching new products, and adapting our operating rhythm to support our growth. We will need to scale our 1-person team, and are in need of a strong team player who can take on key customer initiatives and programs to help us exceed our goals towards revenue activation, net dollar retention and growth, and optimal gross margin.  In other words, Customer Operations is the operating engine for the Customer Organization (Analytic Operations, Implementation, Customer Success, and Customer Support). I like to divide our focus areas into 3 categories:

• Strategy & Analytics: Aligned with CCO's top goals, we provide an operating cadence to report, forecast, and measure our ability to exceed our key metrics. We also use data analytics to provide the business with insights and recommended actions to improve our performance. 
• Process & Tooling: We evaluate current inefficiencies in our teams' workflows and consult on solutions that will allow us to work smarter (not harder).