Payments and Fraud Analyst

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

You will manage payments and fraud screening in the Card Not Present environment. This will include payment disputes, chargebacks along with investigating and identifying fraud.  You will find patterns and inaccuracies in a multi £M of “Card Not Present” transactions, playing a key role in an integral part of our business.

• Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources.
• Build relationships with key stakeholders, both internally and externally.
• Looking for patterns/trends in payment activity and communicating out to the wider team
• Working as a team to implement best practice for the Group.
• Processing our Card Payment and PayPal chargebacks.
• Ensuring meticulous attention to detail when investigating cases # Qualifications
• 2 years experience in a contact centre environment role with exposure to fraud cases/situations/ways of working