Strategy & Operations Specialist

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.

FreshBooks is looking for a Strategy & Operations Specialist to help manage our complex billing processes and improve KPIs. In this role, you will be focused on our subscription billing offerings & improving our performance in revenue collection. You’ll have an opportunity to couple your analytical thinking skills with a strategic view of our operations to identify areas of improvement that can lead to involuntary churn reductions and ultimately improve our business objectives. And if you have a knack for embedding technology and automation to streamline operational processes, there’s opportunities to exercise that as well. If you're passionate about taking on big challenges head on, delivering simply amazing experiences for…