Senior Manager, Marketing Operations

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. One of our big rocks for the year is to drive a step change in top-of-funnel growth while improving conversion rates throughout our hybrid self-serve, sales-led funnel. We cannot do this without a strong foundation.  As the Marketing Operations Lead, you’ll focus on enabling Front’s marketing organization to run personalized, omni-channel lead and customer experiences at scale. You’ll lead company-wide initiatives around enrichment, lead scoring and attribution. You’ll constantly be on the hunt for areas of opportunity and optimization, partnering…