German iGaming Customer Support Agent

About the role: As a German iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns via live chat or email, and provide professional and friendly assistance, ensuring that they remain the top priority. Prior experience in a similar role or industry is a plus, however if you’re ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process.Please kindly note that your work schedule will involve working in shifts, 3pm to 11pm (GMT+3).Your main responsibilities will be:

• Customer-Focused Support: Listen and respond to the customers’ needs and concerns, offering professional, friendly support at all times.
• Multi-Brand Support: Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift.
• Collaborative Problem Solving: Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively.
• Compliance: Execute Know Your Customer (KYC) and Anti-Money Laundering (AML) processes and procedures to ensure regulatory compliance.
• Bonus Abuse Prevention: Proactively and reactively monitor and take action on accounts engaged in bonus abuse.