Service Operations Analyst

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About the role

We are looking for a Service Operations Analyst to join our team responsible for supporting clients on our platforms. You will work on all aspects of troubleshooting mission-critical 24/7 client operations.Your mission will be to provide excellent B2B customer support to our clients in order to ensure our very high quality standards are met. You need to be a great communicative person, proactive, self-motivated and with a strong customer-focused attitude which will ensure building outstanding relationships with our clients. You will be joining a tight knit, friendly, professional team of people who are dedicated to provide support, get excited to solve tough problems, and like seeing results, fast. You get excited by challenges and deadlines and are driven to succeed and know how to celebrate with your team, when you do. To fill this role you need to be available to perform all three shifts in a 24/7 rotation:

From 2/3AM to 10/11AM (Argentina)
From 10/11AM to 18/19PM (Argentina)
From 18/19PM to 2/3AM (Argentina) What you'll be doing:
Provide 1st line support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system

People for
Data & Analytics
Interested to work in
Argentina
Who specialize in
Operations Analyst
And have following skills
Event Management
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

At GiG, We strive to be the leading platform and media provider for land-based operators worldwide via our innovative, scalable and quality technology.

There are

501 - 1000

employees in the company

50M to 100M

Company annual revenue

Offices

With offices in Denmark, Malta, Latvia and Spain, we’ve adopted and embraced a hybrid approach to how and where we work as a commitment to the prosperity and future of our people.