Customer Service Operator (2pm - 10pm)

Customer Service Operator £12.00 - £13.00 per hour Office-based, Bracknell, Berkshire. 2pm-10pm HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and over the phone. Our Call Centre is based in Bracknell Berkshire, but we have also have a headquarters in London. We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland. This is a full time position working 5 days a week 2pm-10pm. 4 of these days will be between Monday to Friday and you will also be required to work 1 day at the weekend. RequirementsAbout the Role

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.
• Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.