International Cruise Sales Consultant

We have a fantastic opportunity to join our growing International team as a International Cruise Sales Consultant. The purpose of this role is to hit targets and KPIs on a monthly basis and deliver high quality customer service through engagement with customers and recognising opportunities to maximise sales at all points of the process whilst providing the customer with the most exceptional cruise experience. About Iglu: Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world. Key Responsibilities:

• Deliver a high level of customer service by: Using positive language and engage with each customer when presenting cruise options to lead them to the best option for their holiday.
• Recognise opportunities to upsell, cross sell and promote products to maximise sales whilst giving the customer the ultimate cruise experience.
• Meet and exceed monthly KPI’s.
• Take ownership of your customer’s experience on the phone or via email.
• To adhere to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.