IT Specialist 2

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.

The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our Dublin office. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency.  We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security.We have a very cohesive team that is consistently raising the bar…