Real Time Analyst

We are Kaizen Gaming Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.  We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.   We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?  Let’s start with the role: The Real Time Analyst reports to the RTA Team Leader and is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to achieve target metrics. The Real Time Analyst ensures adherence to schedules, activity entries, and that numbers are up to date with scheduling systems to achieve optimal performance in real-time. As a Real Time Analyst you will:

• Act as the real-time monitor for the CS teams by providing direction, guidelines and performance updates to hit service level goals;