Business Analyst - CS Analytics

Kiwi.com is a leading global travel-tech company headquartered in the Czech Republic. Our innovative algorithm enables users to find better route options and prices other search engines can’t see, daily performing billions of price checks across 95% of global flight content. Are you bold, bright and ambitious? Join a global business that’s still got a start-up heart. In our Customer Support Analytics team, we are focused on empowering our Customer Support department to make data-informed decisions that enhance customer satisfaction and optimize business operations. Whether it's designing dashboards to give Managers visibility into their team performance or offering recommendations to enhance operational efficiency, our work is diverse and impactful. In this role, you’ll engage with decision-makers and see firsthand how your analysis drives strategic actions. Join us to transform data into actionable strategies that make a real difference.

• In this role, you will own the end-to-end vendor billing reconciliation. You will be responsible for the timely delivery of vendor bills in terms of productive hours, as well as productivity and quality. 
• You will closely work with our Workforce Management Team and partners on the vendor side to collect the data and ensure accuracy.