frank ai

Klaus is enhancing customer service quality worldwide, with top-tier clients like SoundCloud and Epic Games.

frank ai

Klaus' platform is category-defining, offering systematic and easy internal feedback for customer support teams.

frank ai

Operating in the growing customer experience market, Klaus employs cutting-edge tech to empower support teams.

frank ai

Join from Tallinn or remotely within time zones UTC-1 to UTC+4, embracing a remote-first team environment.

frank ai

Seeking a Senior Machine Learning Engineer with 6+ years in software development or data engineering and a passion for machine learning.

frank ai

Candidates should excel in Python, have solid SQL/database knowledge, and cloud tech experience with GCP/AWS is a plus.

frank ai

Enjoy a high level of autonomy, managing tasks and collaborating with data scientists to drive ML solutions in production.

frank ai

This hybrid position offers the perfect blend of in-office collaboration and the convenience of working from home.

frank ai

Gain expertise in large language models and cloud-native technologies, boosting your career in a future-focused domain.

frank ai

Apply now to be part of a visionary team dedicated to reshaping customer service quality with innovative AI solutions.

Senior Machine Learning Engineer

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About the role

What's the opportunity

Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products. That is why we are looking for a Senior Machine Learning Engineer who loves to tackle complex problems, join our team, and help us shape our vision. Does that sound like you? If so, be sure to read on!

Our Stack

Python
GCP with plans to move to AWS
Apache Beam / Google Cloud Dataflow, Apache Airflow / Google Cloud Composer, Vertex AI
Pandas, spaCy, TensorFlow, PyTorch, etc.
LLMs - OpenAI, PaLM2, FLAN-T5
PostgreSQL, Google Cloud Spanner, BigQuery, Google Cloud Pub/Sub
Google Looker Studio/Grafana ### What you'll be doing
High level of independence and trust, you decide how the implementation is done
Keeping track of your own tasks and nudge others whenever something looks stuck
Building and evaluating tooling for data processing and other machine learning needs

People for
Data & Analytics
Interested to work in
Tallinn
Who specialize in
Machine Learning or Data Engineering or Research
And have following skills
Python or SQL or Google Cloud or Apache Spark
We are looking to fill a
Full-time position
For talents with seniority
Senior
With a capacity of
40 hours per week
And we are happy to pay
Get the app to see

The story

Klaus improves customer service quality by making internal feedback easy and systematic.

There are

51 – 200

employees in the company

Below 1M

Company annual revenue

Offices

Our quickly expanding international team has embraced the remote-first mindset from day one. You can join our office in Tallinn, Estonia, or remotely from anywhere between UTC-1 and UTC+4.