French Speaking - Customer Service Specialist

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and we’re currently in the process of expanding further across Europe, Asia, and North America. We are now looking for an energetic and detail-oriented individual with fluent French speaking skills to work for us. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You’ll make a difference: You will be responsible for communicating escalated issues with customers and ensuring that an appropriate response/solution is given to the escalated matter to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to:

• Investigate, manage, and resolve escalated and complex customer queries such as claims or refunds, including determining the root cause of the problem to mitigate any future risks
• Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions.