Junior Associate - Logistics Accounts Operations

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Junior Associate - Logistics Accounts Operations to join our fast-growing Logisticsteam at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You’ll make a difference: Reporting to the Senior Division Manager, as the Logistics Associate you will be responsible for supporting the Logistics team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to:

• Respond promptly and professionally to driver inquiries through chat platforms, and other designated communication channels.
• Provide accurate and detailed information about company policies, procedures, and services to drivers.