Director, Enterprise Customer Success

At LearnUpon, we’re seeking a Director, Enterprise Customer Success to join our team in Salt Lake City or Philadelphia.  LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.  With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City, and Sydney, we are a global team with diverse cultures, backgrounds, and experiences, all focused on putting our customers' experience at the heart of everything we do.  Our culture fosters an open, collaborative, and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity, and deliver quality for our customers. We're proud of our success, yet remain humble and hungry to achieve more. LearnUpon's Customer Success team members understand the business results customers are seeking from their learning programs and ensure our platform and services support achieving them. The Director of Enterprise Customer Success will be a proven leader with a track record of leading high-performing customer success teams. They will have experience driving key CS outcomes (especially net revenue retention) in a results-oriented SaaS organization.