Client Success Manager

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Retail Engagement Manager to be responsible for overall customer satisfaction, reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise brand & retailer customers. This role is responsible for driving effective product adoption to ensure customers are getting maximum value from our solution. The focus of this position is customer satisfaction which drives revenue growth and helps make our customers lifelong customers and the best advocates of NuORDER. What you’ll be doing:

• Become a NuORDER product expert, coach, & train customers on how to best use NuORDER based on their business needs
• Influence customer lifetime value through increased product adoption, customer satisfaction and overall health scores
• Drive customers' product adoption, through development and advocacy of best practices to secure ROI
• Support ongoing customer enablement to make sure NuORDER is optimized to meet the customers' needs
• Advise customers on product feature enhancements as they are released
• Engage and guide customers before, during and after opportunities for high utilization such as peak selling periods to maximise adoption