Support Specialist - Hospitality - French/English (day shift pattern)

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product.   We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.  Our customers' success is our success. What you’ll be doing:

• You will support our customers fully in all questions regarding our product and answer their inquiries via telephone and e-mail (inbound);
• You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
• You will be the interface between the customer and our various departments;