Technical Specialist

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!  We’re looking for a Technical Specialist to join our Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers’ drive to modernize the tech stacks in their business, with Lightspeed’s suite of products being at the forefront of their business.  The Technical Specialist team is responsible for all Lightspeed customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, implementation, support and account management teams, the Technical Specialist team is in charge of consulting and implementing technical solutions for our valuable customers. Join our elite team and work with our amazing customers at a high level of support. What you’ll be responsible for:

• Supporting Lightspeed's customers with excellent technical support and customer service over the phone, via chat, and email support tickets.
• Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and take the initiative to liaise with our company’s Product and Development teams to help improve the customer experience.