Technical Support Specialist (Permanent Work From Home)

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Technical Support Specialists to join our Support team in Manila. We create products for (and by) people who love to produce, sell and share great food and drink, so they can connect better, work faster, and smarter, and keep growing, In this role, you will be working as part of our awesome Manila Support team, helping out customers around the world.

• Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Maintain customer health and retention by responding to red flags
• Assist with the help of the Lightspeed Support Centre
• Involvement in the review and deployment of new Lightspeed platform releases
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member