Client Support Specialist- Level 1, US -Remote

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About the role

Client Support Level 1, US (Remote)Linnworks (Linnworks.com) is the world’s leading eCommerce SaaS platform that enables businesses to integrate, manage, and optimize their sales processes across dozens of online marketplaces. Thousands of customers in more than 60 countries use Linnworks’ software to transform the way they sell online. We are seeking a self-starting Client Support Level 1 to join our North American technical support team. In this role, you will be responsible for helping our customers troubleshoot first-line technical issues as well as contributing to our company culture as our team continues to grow. We hire authentic, progressive individuals who value integrity. In order to qualify for any role within our organization, you must possess a collaborative disposition and thrive in an environment that entrusts you with ownership over your work. This role is open to any candidate living in the US who is able work for any US employer without sponsorshipThe ideal candidate:Will...

Offer Tier 1 technical support for new and existing Linnworks customers
Communicate with customers via Tickets, Live Chats, or Phone
Proactively look for solutions to problems and propose improvements
Apply product knowledge to solve issues within our application and explain functions and operations between our application and partner platforms

People for
Customer Support
Interested to work in
Austin or Louisville
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

A total commerce solution. Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity.

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