Payment Collections Specialist

⭐Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.  ⭐ Role Overview We’re on the lookout for a Retention Agent, to join our Customer Success team in a fully remote position. As a Retention Agent, you will have a key role in improving the company’s revenue. You will be responsible for managing collections activities to reduce overdue amounts, upgrade existing customer accounts, and cover all aspects of collections activity including cash collection, customer relations, account management, and reporting.

• Upgrades & downgrades Handle all ticket and call inquiries regarding subscription upgrades or downgrades. Provide assistance and guidance to customers throughout the process, ensuring thorough responses to all their questions.
• Payment issues Handle all tickets and calls concerning payment-related issues, including changes to credit…