Enterprise Customer Success Manager

Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education.  All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits in North America on the Enterprise Customer Success Team based out of our Austin, TX hub. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here.

Miro is growing its Customer Success organization, and we are looking for customer-centric individuals! An Enterprise Customer Success Manager has many responsibilities - from crafting a rollout plan to establishing key relationships with both new and existing customers to co-creating a narrative around the value achieved with Miro. You will impact our customers immensely by helping them outline their visual collaboration objectives through the creation of a joint success plan. This plan will serve as the foundation to drive value across their journey with Miro. By building significant relationships with each Enterprise customer…