Senior Customer Service Representative & Inside Sales

Senior Customer Service Representative & Inside Sales

Responsible for providing best in class/excellent customer service and inside sales acumen for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; products knowledge and Order to Cash process. Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples – non exhaustive list.Acting as the extended arm of the business (commercial), playing key role as profitability drive by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) Customer's expectations/ satisfaction

• Order to Cash- 3 BU’s –Business Segments designated- Regional Scope (Europe) Efficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site – all order types & customers (EDI; Export) Execution as a focus
• Keep clients informed proactively about order status and take appropriate actions to maximize Momentive ability to Serve. 
• Act as the front line business role (aside commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features.
• Analyze data from SAP reports to identify open issues and take action.