Card Payment Disputes Adviser, Expert Level

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our team about what it's like working at Monzo ✨

• • Remote, UK | £28,500 - £32,000 + Benefits* In applying for this role it is essential that you have 9 months or more of experience in working in Mastercard Card Payment Disputes - please note that applications without this experience will be declined. We cannot sponsor Visas for this role What you'll be doing: We are looking for passionate people with experience in Card Payment Dispute (CPD) investigations, where you’ll be helping our customers identify, resolve & provide support regarding Card Payment Dispute enquiries.  Fraud transactions are dealt with by a different team altogether. You’ll love solving problems, investigating…