Contact Centre QA Specialist

About Motorway Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.About the role We are looking to recruit a Quality Assurance Specialist based in Brighton. You will be part of our Customer Service department - a great team who are positive, enthusiastic and hard working. As a Quality Assurance Specialist you’ll be responsible for conducting contact centre call and process quality checks on behalf of Motorway. You’ll need to have an eye for detail and champion the customer experience journey. We’d like you to have a strong customer focus, ensuring our agents are following Motorway’s quality processes, providing assurance that regulatory requirements are being met and ensuring our teams provide an amazing service to our customers. Strong communication skills are important, as you’ll be providing fair and accurate feedback daily to our teams. Part of the role is…