Customer Success Manager - Mortgage Solutions

NCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Join us as a Customer Success Manager (CSM) where you'll spearhead the success of our Mortgage Suite customers at nCino. Your role involves guiding and supporting a select portfolio of clients, ensuring they maximize our products' potential. By offering tailored advice, risk management, and aligning our innovations with their goals, you'll drive satisfaction, retention, and expansion. As a trusted advisor, you'll provide a Success Blueprint, leveraging your expertise in business processes, IT, and customer management. Collaborating closely with our teams, you'll strengthen relationships and tackle any challenges hindering our customers' success. Be part of a dynamic Customer Success ecosystem, shaping post-sale strategies and championing customer excellence! Responsibilities

• As the Success Program Leader , you own ultimate responsibility for the customer’s contract renewal and for expansion success
• Ensure that customers derive maximum value from their investment in nCino, utilize all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint through an Executive Business Review process
• Work in tandem with Sales Account Managers and professional services teams to manage assigned accounts and ensure customer success with the nCino Mortgage suite