Helpdesk Operator

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

The Help Desk operator is responsible to create and assign tickets to appropriate groups and more specifically:

• Receive and log requests/ incidents & questions from users by e-mail,
• Quality check on tickets
• Correction of priority and other ticket parameters
• Reassignment of tickets to correct teams
• Monitoring ticketing tool
• Improving documentation related to the process for ticket encoding, monitoring and quality
• Back up for late shift (in case of people sick – 11h30/20h):
• Answering phone calls
• Follow up on tickets
• Receive and log requests/ incidents & questions from users by e-mail and phone calls # Qualifications