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Bogota
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Nielsen • Hybrid-remote in Bogota
Consultancy
Jr RMO Support
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About the role
Company Description
- Location: Bogotá, Colombia
- Modality: Hybrid
- REFID141381 # Job Description About the role The Jr RMO (Revenue Management Optimization) Support is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. Responsibilities
- Debugging customer issues by attempting to replicate in test environments.
- Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures.
- Prioritize, research, troubleshoot and resolve or escalate technical issues.
- Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met.
- Interacting with Operations, Client Services teams, and Technology leaders to provide the best experience and service.
- Maintain support documentation - Standard Reporting, Knowledge Base, FAQs.
- Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. About you We are looking for a proactive and adaptable problem solver with strong communication skills, who excels at troubleshooting, prioritizing tasks, and handling technical issues independently. # Qualifications
- Bachelor's Degree
- 1+ year's experience in technical support or related areas.
Nielsen is open for
- People forCustomer Support
- Interested to work inBogota
- And have following skillsPython or SQL or Research or Kubernetes
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
The story
Nielsen's mission is to provide clients with the most complete understanding of consumers and markets worldwide.
There are
1001+
employees in the company50M to 100M
Company annual revenueOffices
The company's office is headquartered in New York with additional offices around the globe.
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Learn more about Nielsen
Markets
Today’s data is tomorrow’s marketplace revelation.
We like to be in the middle of the action. That’s why you can find us at work in over 100 countries.
From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com.
We like to be in the middle of the action. That’s why you can find us at work in over 100 countries.
From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com.
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Nielsen is open for
- People forCustomer Support
- Interested to work inBogota
- And have following skillsPython or SQL or Research or Kubernetes
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
This job opening is already off the market.
Get the app or see similar offers.