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Client Service Representative
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About the role
Client Service Representative Job DescriptionClassification: Non-ExemptJob SummaryUnder policy direction from the Hospital Manager, the Customer Service Representative (CSR) is responsible for providing exceptional client service. The CSR is responsible for the accuracy of admitting and discharging patients, making appointments, answering phones, relaying messages, and providing a welcoming atmosphere to clients.Duties and ResponsibilitiesThe following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.- Client Service- Client and Patient Management- Telephone Management- Maintain Charts and Computer Records- Financial ResponsibilitiesClient Service- Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:- Ensure that clients and pets feel welcome and comfortable.- Serve as “Ambassadors”-creating and maintaining goodwill for the hospital.- Build rapport with clients in person and over the phone, even with difficult clients.- Immediately greet clients and pet by name (and correct gender)- Quickly understand and initiate the process of meeting client needs.- Help clients fill out admission forms and releases. Inform clients about services, retail products available, etc. Sell medical products/services as directed by veterinarians.- If there is a delay, or the doctor is behind schedule, keep clients informed of expected waiting time, with regular…
Read moreNorway Veterinary Hospital is open for
- People forOther
- Interested to work inYorktown
- And have following skillsAccounting or Customer Service & Support
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
The story
We strive to provide exceptional veterinary care to every pet and compassionate customer service to every person who comes through our doors. Love, curiosity, knowledge, and experience inform everything we do, and we tailor our treatments to your pet’s individual needs, age, breed, and lifestyle.
There are
11 – 50
employees in the company5M to 10M
Company annual revenueOffices
Our skilled and experienced team is ready and eager to take on any challenge, and we treat every pet like a member of our own family. We consider you, the pet parent, our partner in your pet’s care and will work with you every step of the way to provide the members of your furry family with a long and healthy life.
Flexible hours
Learn more about Norway Veterinary Hospital
Markets
We are an AAHA-accredited animal hospital that has been serving the pet population of Norway, Maine and surrounding communities for almost 50 years.
Follow Us
Norway Veterinary Hospital is open for
- People forOther
- Interested to work inYorktown
- And have following skillsAccounting or Customer Service & Support
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
This job opening is already off the market.
Get the app or see similar offers.