Customer Service Analyst (Traditional Mandarin Speaker)

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About the role

Job Scope

Partner support desk is an inbound email service to support partners throughout the lifecycle from onboarding new partners to on- boarding partners. It is a service offered to partners as part of the Partner Advantage program.
The Partner Support Desk is a service provided to all companies participating in Partner Advantage, designed to efficiently resolve issues and answer questions regarding:
- Partner Advantage portal access and navigation
- Partner Advantage program benefits and requirements
- Sales and marketing incentives
- Deal Registration and Deal Referral
- Contracts and policies
- Partner Director
- Marketplace
- Partner Marketing Studio
- The Differentiation Journey (certification, Expertise, Specialization, Customer Success Stories)
- Partner Learning Center access and account issues Job description The Tier 1 Agent provides high touch support, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources.
Senior profile with excellent communication skills to support
Partners/Applicants through email and video/hangout calls as needed.

People for
Customer Support
Interested to work in
Kuala Lumpur
Who specialize in
Customer Service & Support
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

Our ambition is to reak the codes and create value differently. Promote meaningful disruption. Take our customers to new horizons.

There are

51 – 200

employees in the company

10M to 50M

Company annual revenue

Offices

Founded in 2012, OpusLine, now part of Accenture, is composed of consultants sharing diverse backgrounds and a common commitment for quality, working hand in hand with our clients’ teams.