Trainee - Service Desk Executive (OM Services)

Do you love helping others and have a knack for solving problems? Are you passionate about YouTube and familiar with content management systems?

• Provide administrative and user support to the company account managers.
• Resolve common issues raised by 3rd parties and clients within the YouTube Content Management System.
• Manage user accounts within the company systems with precision, ensuring everyone has the right access and permissions.
• Assist and guide users with queries related to company systems, aiming for timely and comprehensive resolution.
• Accurately understand user queries and deliver clear solutions, creating a seamless and positive helpdesk experience.
• Analyze and troubleshoot user-related issues within the company systems, identifying the root cause and implementing the most effective solutions.
• Maintain and contribute to clear documentation related to the Service Desk workflow, ensuring a smooth and efficient operation for everyone. Requirements
• Minimum 06 months of experience at Adelanka
• Diploma or a partially completed HND or any other equivalent qualification
• Good communication skills in English language (Verbal / Written)
• Good Computer Literacy (MS Office/ Google Sheets)
• Strong communication and interpersonal skills to collaborate effectively with team members and clients