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Customer Success Specialist (Day Shift)
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About the role
Here’s how our customer success team describes this position: "Do you want to start a career in the technology industry? This is a great opportunity to do so as most of our team members have been securing further careers within the organization! As a Technical Customer Success Specialist at Oxylabs, you will work with Fortune 500 organizations and be close to our products and product teams. If you are an ambitious person with a customer-orientated mindset, apply and skyrocket your career!"
- Be the main point of contact between the company and B2B customers.
- Collect relevant information from our users and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email. , # Your skills & experience:
- Prior customer support experience.
Oxylabs is open for
- People forCustomer Support
- Interested to work inKaunas
- Who specialize inCustomer Service & Support
- And have following skillsCustomer Support
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
The story
201 – 500
employees in the companyOffices
We are based in the heart of Vilnius: the Cyber City campus. A unique city-within-a-city project located in the legendary “Sparta’' manufacturing area now hosts 400+ Oxylabs professionals, and soon will host neighbours from other widely known Lithuanian IT companies. Cyber City is unique in not just the design, but in the list of amenities it offers to each of the cyber citizens as well. 60+ meeting rooms, in-house gym, game area, soon-to-be-open bars & restaurants, recording studio, music room and much more. All of this to make your work-life balance effortless.
Learn more about Oxylabs
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Markets
Our clients operate in various different industries ranging from e-commerce & marketing to travel or cyber security.
Today, we are trusted by over 12000 clients across the globe, many of whom are Fortune 500 companies. A majority of the clients are based in the US, followed by Germany, UK, France, Canada, Australia, China and more.
Follow Us
Oxylabs is open for
- People forCustomer Support
- Interested to work inKaunas
- Who specialize inCustomer Service & Support
- And have following skillsCustomer Support
- We are looking to fill aFull-time position
- For talents with seniorityMid-level
- With a capacity of40 hours per week
- And we are happy to payGet the app to see
This job opening is already off the market.
Get the app or see similar offers.