Technical Customer Success Specialist (Day shift)

We are the world's leading proxy and web-scraping solution service providers driven by the eagerness to explore and innovate. Today, we unite over 400 big-data industry professionals for one purpose: to understand the public data gathering possibilities. With every new challenge, we learn from our mistakes and keep growing to stay ahead of the industry.

• Be the main point of contact between the company and B2B customers;
• Collect relevant information from our users and internal databases and verify it;
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle;
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue;
• Work alongside techies to understand IT business logic;
• Partner with our customers to effectively resolve issues through online chat and email. , # Your skills & experience:
• Prior customer support experience;
• Excellent communication skills in English;
• Quick reaction and concentration, as well as empathy and love for helping people;