Technical Support Engineer

More about this Ozow fantastic position  The core function of this role is that of a support technician with growth opportunities within the development department. From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.   In the role of support, you will report to the Head of Customer Operations and keep yourself accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.  Many support queries are of a technical nature and therefore as an Ozow’s support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.  You are an ideal candidate if you have:

• A proven minimum experience of 3-5 years as a Technical Support Agent Desktop Support, IT Help Desk Technician or similar role