Temporary EdTech Customer Support Specialist II

Role DetailsNumber of Openings: 6Type of Support: Emails via tickets & chats; phones (Low Support)Position Type: Temporary - 90 daysWork Schedule: 7:00 am - 4:00 pm, Monday - Friday, Weekends offTraining Schedule: 8:00 am - 5:00 pm, Monday - Fridays, Weekends offWork Type and Location: Hybrid. San Pedro Sula & TegucigalpaExpected Start Date: April 4, 2024About The Role Do you like helping others?  PartnerHero is interested in matching your unique skills with an emerging fast-paced Edtech client. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. The associate will assist both parents and school staff who currently use the partners software. The partner is seeking a Customer Support Specialist to support their growing community of directors, teachers, and parents. We are looking for team members who are passionate about educating customers about a product and finding solutions for their pain points. You will be on the front line communicating directly via email, chat, and phone calls with schools and parents.  You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to advocate for product improvements. We’re looking for someone with experience in customer service, preferably with exposure to technical troubleshooting. Ideally, this…