Assistant Manager - Operations (GIB)

About PayU  PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.  As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.  Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU hereAbout the role This is a great opportunity to work into B2B Operations profile handling escalations/queries for merchants with merchant onboarding

• Merchant Onboarding as per the process
• Servicing on all Sales & basic Merchant Onboarding Lifecycle Management queries
• Act as first point of contact from Business Team for Merchant Onboarding/Queries
• Working with cross functional teams for better resolution of merchant queries
• Collaboration with internal stakeholders
• Handling Queries and escalations related to banking relationship.
• Follow up with the banking team and Merchants for providing better business growth and opportunities