Associate Customer Experience Manager

As part of a global Customer Experience team, the Customer Experience Managers (CEMs),  work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes. Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology.This is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world. Role Responsibilities

• Articulate, consult, and collaborate around the Pendo customer experience to understand the entire customer journey, putting customers’ needs first and helping to evolve it as needed.
• Implement and execute user training and enablement sessions using a “train the trainer” approach, ensuring scalability and the clear, effective delivery of information.
• Communicate intricate technical concepts, solutions, and challenges in a clear and understandable manner to a non-technical audience.