Installations Support Specialist with French

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About the role

Fully enable and configure any Planet products and solutions
Test and troubleshoot Planet products and solutions remotely and on-site
Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification
Ensure solutions are configured to the correct standards
Provide accurate, valid and complete information
Liaise with other departments to review contracts to ensure correct configuration and billing models provided
Provide internal or external technical advice about Planet solutions
Follow up, analyze and report the status of the installed solutions
Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
Work with an openness to take on new tasks and challenges as they present themselves within the position
Follow communication procedures, guidelines and policies
Be confident and professional while dealing with merchants concerns and queries Who you are
You will have a strong understanding of the integrated payments world
Well organized and able to work to tight deadlines
You will be a strong team player
Previous experience within the payments, POS or Tax Free industry is an added asset

People for
Customer Support
Interested to work in
Warsaw
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

Planet’s ambition is to generate revenue for our customers through highly differentiated, digital payment services. Planet helps businesses meet the needs of their customers by simplifying complex payments, helping people spend freely.

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