Technical Operations Specialist

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to use their technical expertise to support Polestars service point network. Let us describe the challenge we offer Technical Operations at Polestar encompasses Service Point Technical Support as well as Technical Training. In this role you will be responsible for supporting the Polestar service point network with technical expertise, knowledge transfer, assistance leading to case resolution while providing a world class training environment to develop Service Point technicians. As a Technical Operations Specialist you will also provide on-site support for Polestar product events and product training. This role requires 50-60% overnight travel throughout North America What you’ll do

• Manage the intake and timely handling of Vehicle Reports from Polestar service point technicians
• Research all information and data, document all details, analyze the problem from multiple perspectives while providing prompt responses with recommendations on further diagnosis and/or resolution
• Assist via remote and/or on-site diagnostic tools providing knowledge transfer at our service points
• Support our mobile technicians via remote support where necessary