Customer Support Intern

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions. We are currently seeking entry level talent to join our Intern Program, starting in June. This will be a great opportunity to kick-start your career with us. The customer support team serves as the “first interaction” of PROS with our customers. As a Customer Support Engineer you will focus on the customer service experience by identifying and resolving customer issues with PROS solutions, and documenting case resolution. You will be able to expand the customer’s ability to troubleshoot, resolve all systems problems within established time frames, manage customer needs, standardize and streamline processes, as well as capture data for strategic decision-making. A Day in the Life of theEntry Level Customer Support Engineer:

• Gain knowledge about our business and solutions;
• Learn about and how our different departments work and collaborate;
• Learn how to become a trusted advisor and to offer exemplary customer service;