Workforce Manager

At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Games is seeking a Workforce Management professional to join the Customer Experience department at our Bangalore offices. The Rockstar Customer Experience team manages our global support teams, systems, and projects in order to ensure our players receive Rockstar-level support. The ideal candidate is a seasoned contact center leadership professional who possesses a solid understanding of WFM fundamentals with proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment. WHAT WE DO

• Rockstar Games Customer Experience and Support is a team that focuses on enhancing the relationship between our games and our players with a goal of delivering a world-class experience.
• We provide value to the Rockstar Games brand by improving the overall customer experience, lowering effort to receive support, and providing practical insight to our product development staff on player reported problems to assist in project prioritization.