Disputes Support Manager

Properly handle customer disputes. Process reversals and credits as per the dispute claim results Offer outstanding customer service for follow-ups about dispute queries and claim details from SadaPay customers Reporting, driving analytics, and making sure processing and investigations of dispute claims started by customers are correctly finalized Requirements: ✅At least 4 years of experience in the management of dispute resolutions or loss recovery positions, as well as a minimum of four years’ experience in a merchant collecting, back office, or card issuing banking setting ✅Understanding of fraudulent investigations, banking operations, and dispute regulations ✅Strong knowledge of Zendesk, Intercom or relevant system of case management.