Head of Life insurance and Pension advisors unit in Private clients Department| SEB, Kaunas

We are looking for a customer centric person with management skills to take on the role as a Head of Life insurance and Pension advisors unit in SEB Life and Pension Baltic SE Lithuanian branch. You will represent local unit sales and quality results and be responsible for organizing efficient management of highly professional customers advisors team’s activities. About SEB Life and Pension Baltic SE. SEB Life and Pension Baltic is one of the leading life insurance and long-term savings service providers in the Baltic region. Our Baltic team of dedicated professionals strives to ensure modern solutions, seamless experiences and world class service to our customers.

• Lead, motivate and develop the team
• Empower the team to deliver the sales plan and ensure needed resources
• Monitor, analyze and share\escalate customer feedback securing continuous improvement of customer satisfaction
• Manage and monitor quality assurance of services provided by the team
• Search and explore alternative and remote sales opportunities and new ways of working
• Monitor and escalate places for improvement in sales processes
• Take active role in the various strategic initiatives
• Cooperate closely with colleagues from other departments and the Baltic countries in order to ensure the quality of customer consulting