German Speaking Customer Success Representative for Spotify

Are you a German speaker? Do you have previous experience in the field of Customer Service? Would you like to work representing a well-known and reputable brand such us Spotify? Kick-start your career today!Responsibilities

• Provide first level support to unmanaged advertisers placing ads via Ad Studio.
• Customer contact via E-mail and Chat. At a later stage, there is also a possibility that customer contact by phone will be added.
• Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.
• Use critical thinking to craft thoughtful and custom-made responses to customer queries, and supplement with templated responses when needed.
• Identify sales opportunities that can either be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box.
• Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
• Leverage internal systems to log issues and escalate technical queries to our internal support teams.
• Work occasional ad hoc support tasks outside of the general chat queue.
• Set eligible advertisers up on invoicing and submit ICR’s when required.