Strategic Operations and Customer Service Manager

Stratpharma is a fast-growing Swiss Dermatology company that is currently seeking a highly motivated and strategic-minded individual for the position of Strategic Operations and Customer Service Manager. This role will be responsible for overseeing the operations, customer service and marketing functions of the company. The successful candidate will have the opportunity to be part of the senior management team and contribute to the overall growth and success of the company. This is a dynamic role that requires a combination of strategic thinking, operational excellence, and marketing expertise. Tasks

• Collaborate with the EVP of Sales and CEO to develop and implement the US business strategy.
• Oversee administrative tasks in conjunction with the Director of HR.
• Provide product support to the inside sales manager and team
• Manage the Business Analyst along with EVP on Salesforce, data sheets, and shipping/logistics duties and projects.
• Oversee customer service inbound phone and email in line with ISO standards.
• Assist with planning and coordinating congresses.
• Help calculate bonuses, set up new customers, process orders, and provide training and onboarding to new employees.
• Work with marketing to manage carstock for reps, congresses and customers.