Disputes Operations Specialist

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe Product Experience Ops (PXO) is at the forefront of building scalable, tech-forward, users-first operations for the next generation of fintech products. We work closely with Stripe's Banking as a Service (BaaS) product teams - Issuing, Treasury, and Capital - to tackle our users’ most complex needs. Our team harnesses deep domain expertise in banking and financial services, paired with Stripe’s strength in building simple, user-friendly software, to create industry leading user experiences.

As a Disputes Operations Specialist, you will be a subject matter expert on card disputes, chargebacks, and/or transaction exceptions. You’ll manage our dispute intake and resolution processes and handle transaction exceptions,