Customer Experience Manager

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About the role

Who we are

We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
Competing against the biggest tech companies
Inventor of the InRead Video
Partner with the biggest media agencies and brands
Global partnerships with premium publishers What can you expect in this role: Teads is seeking for a detail-oriented Customer Experience Manager, based in Kuala Lumpur, Malaysia, to be part of a team responsible for the set-up, optimisation, performance and general stewardship of advertising campaigns. You are the hub of digital advertising campaign execution, working closely and collaboratively with other departments. You’ll be responsible for successfully managing client success across our suite of advertising offerings, which includes: Activation and Delivery
Self-Serve campaigns management
Assist in onboarding of customers to our self-service buying platform or DSP.
Be the lead point of contact for all client communication post-sale.
Lead preparation for campaign activation through clear and concise communication efforts with clients.
Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.

People for
Customer Support
Interested to work in
Kuala Lumpur
And have following skills
Branding
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
Get the app to see

The story

At Teads, we think differently. We are diverse and celebrate each other at every turn. We learn quickly, evolve constantly and innovate every day. We praise creativity and authenticity. We believe that equality in the workplace drives progress and that the sum of our parts are the glue to our whole.

There are

501 - 1000

employees in the company

100M to 500M

Company annual revenue

Offices

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.