Service Delivery Manager

Hi, I am Laurynas Urniežius, lead of the Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am really proud of, and we are currently looking for an ambitious and forward-thinking B2B Customer Service Delivery Manager. Ready to make better happen?  Your job is to take care of our B2B customers and drive them as partial IT manager. This is a great opportunity if you love combining technology, IT demand management, and customer relationships. You will spend a lot of time on your own, talking to customers, but you will have a lot of back-up from IT operational support teams and their leaders. Your primary focus is a positive customer experience of IT services ensuring smooth Customer IT infrastructure changes and continual service improvements of provided IT services. This could be achieved by close collaboration with internal IT support teams and their leaders, constantly providing suggestions for service improvements, coordinating change implementations, proactively recognizing and resolving service delivery issues, professional service review management, and client IT roadmap ownership.   I am looking for a person who has experience in Service Delivery management in a demanding and complex environment, is…