Customer Retention and Reactivation Specialist

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.Job opportunity: Customer Retention and Reactivation We are seeking a dynamic Account Manager with a proven track record in sales and/or marketing, specialized in customer retention and reactivation strategies. This role is key in managing Translated's global customer retention and reactivation programs to amplify net active users and enhance customer lifetime value. The ideal candidate is passionate about leveraging innovative CRM tactics to drive sales, adept at solving problems, spotting improvement opportunities, and thrives in a fast-paced international setting.What you will do

• Develop and implement creative approaches to convert and engage inactive users, conducting extensive campaign analysis to identify continuous improvement opportunities.