Routing Manager

Join the team as Twilio’s next Routing Manager

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

This position is needed to support the Twilio Communications Business Unit. As a Routing Manager you will be directly responsible for Twilio customers’ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products. This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers. Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry.

In this role, you’ll:

• Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolio’s customers utilizing Twilio Routing products and various routing profiles